Glossary

Q&A

Troubleshooting

How long is the warranty period？

For non-artificial damage, non-secondary disassembly products, non-fragile and consumable parts, Airllen provides one-year warranty and lifetime maintenance technical support.

How long is the ptroduction time？

The goods in stock will be shipped within 1-3 working days after the full payment is settled; For non-stock goods or customized goods, please confirm the production time with our sales staff.

What are the shipping method?

Worldwide shipping available. Provide different transportation methods such as air, sea, road and railway. You can also choose UPS, TNT, DHL, FEDEX and other express channels. Of course, you can also arrange your own freight forwarder to collect the goods from our warehouse. For more options, please contact our sales.

How long is the shipping time?

1-2 weeks by air, about 1-2 months by sea, road and railway. Different countries have some differences. For reference only, the actual delivery time shall prevail

What are the payment methods?

Commonly used TT wire transfer, bank transfer, Paypal, etc. Alipay, WeChat and other RMB payment methods are also supported.

What are the shipping conditions？

100% full payment before delivery

How to order？

You can contact us by email, WeChat, Whatsapp, official website, etc., and we will quote and confirm the invoice for you. Arrange payment and delivery. Any questions, please contact our sales team.

How to become a distributor？

If you want to be our distributor, please tell us the details information of your company. Airllen welcomes merchants from all over the world to join us. Because of your support, Airllen will be even more exciting in the future!

If I failed to find the kits what I need

At present, we have more than thousands of kits and our application list is also being continuously updated. If you can't find the model and accessories you need on the official website, please contact our sales staff for further confirmation. Please believe that Airllen has an experienced and professional design and development team. Airllen will provide a tailor-made exclusive kit for your car!

Want more customization service?

Airllen provides a full range of customized services for a variety of products. Including but not limited to: customization of air suspension management controller LOGO, customization of shock absorbers for rare models, color customization of rubber airbag aluminum seats, etc. If you have any ideas, you are welcome to share them with us. Airllen will work with you to turn these ideas into reality. Let us create more possibilities together!

PERSONAL INFORMATION Personal information is information that is associated with your name or personal identity. Airllen uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Airllen. We take seriously the trust you place in us. Airllen will not sell, rent or lease your personal information to others. To personalize our Web sites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics and experiences with our products or services. Providing this additional information is optional. Airllen’s websites are not directed to children under the age of 16,and Airllen does not knowingly collect personal data from children under the age of 16.If you are under 16 years of age, then please do not use or access Airllen’s websites at any time or in any manner. NON-PERSONAL INFORMATION Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Airllen collects and analyzes non-personal information to evaluate how visitors use the Airllen Web Sites. Non-personal data we collect may include the pages visited on the Airllen Web Sites, unique URLs visited within Airllen .com, browser type and IP address. Most Non-personal data collected via cookies or other analysis technologies. HOW WE USE YOUR INFORMATION Airllen uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction, to communicate with you, to provide service and support and to update you on services. Occasionally we may also use your information to contact you for market research regarding Airllen products or services. Non-personal data is aggregated for reporting about Airllen Web Sites usability, performance and effectiveness. It is used to improve the customer experience ,usability and site content. Airllen will not share personal information with any other third parties without your permission, unless to :1、respond to duly authorized information requests of governmental authorities; 2、comply with any law, regulation, subpoena or court order; or 3、help prevent fraud or to enforce or protect the rights and properties of AirlIen. CHANGES TO THIS STATEMENT If there are updates to the terms of Airllen Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it and what choices you have. For material changes to this Statement, Airllen will provide notification to affected customers. CONTACTING US We value your opinions. If you have any comments or questions about our privacy policy, please call or write to us at the following address: Airllen No.888,Chenglong Avenue, Longquanyi Dist., Chengdu,China (0086-028-62043090) Using this site means you accept its terms.

There is cross lines on the remote control and no pressure data display:1. After setting the function of "Rise on start, Auto go down", when starting the car, do not operate any buttons when the air compressor is working, Do not frequently ignite and turn off the engine. After the management complete the function, the controller display will recovery automatically.2. If your remote controller shows cross lines, no pressure display on, and the blue light ( in the lower left corner of the solenoid valve)does not flash, the air compressor does not work when start the car. It is possible that the control system has entered the safety lock mode. Usually it is caused by unstable signal or abnormal transmission. At this time, try to plug and unplug the power cord of the solenoid valve, and restart the solenoid valve after power off (the power off time is more than 10 seconds). Plug and unplug the USB cable, plug and unplug the Bluetooth module. If the above operations still fail to solve the problem. You need to use the mobile APP to unlock it. In this case, please contact the supplier who sold the kits to you for assistance.3.If another mobile phone is used to connect the same management without unbinding, the management will be locked and stop working, and cross lines will appear. You need to contact the kits supplier to provide you with an unlock code to unlock it. [Reminder]: one mobile phone can only be connected to one management. If you want to connect the mobile phone with another management, please unbind the previous management first. At the same time, the management is only connected to one mobile phone. If you want to change another mobile phone to control the management, you need to unbind it too. The remote control button is operated too frequently and causes the management to crash: The remote control button is operated too frequently and causes the management to crash: Management takes a certain of time to complete the operating functions. Also the bluetooth App takes a certain of time to catch and transmit signal. If you operate the controller or APP too fast when the management still under runing the functions. It may cause the remote control to freeze, crash, or not respond. In this case, do not press any keys, just wait for the management to complete the functions, or plug in and unplug the controller cable to restart the remote control. Does the flashing logo light on the management consume the battery power after the car is turned off?Since the design of the Airllen control system is that : The controller is in standby mode after the car is turned off, the mobile phone APP Bluetooth can be used to control the car up and down, which is convenient for display and demonstration. The LED light of the Logo on the management can be turned off in the settings. The control system in standby state consumes less electricity and will not affect the battery. However, if you do not drive car for more than a week, it is recommended to disconnect the power on the battery.Regarding the remote control display, the airbag pressure is abnormal, and the airbag is leaking or inflated abnormally :Regarding air leaking, first use soapy water to check if the airbag and airline are damaged, and if the fittings are not tightly sealed. In addition to the above, impurities entering the solenoid valve will also cause automatic deflation. Impurities entering the solenoid valve may also cause automatic inflation. How to clear the impurities in the solenoid valve, please contact the dealer.Does the management need to be drained regularly?Be sure to drain the management control system regularly, including the water trap and the drain valve under the tank. Water will cause a short circuit in the circuit and seriously affect the service life of the control system.For more questions, you can contact us directly.

Privacy Policy

Effective Date: May 24, 2025

PERSONAL INFORMATION

Personal information is information that is associated with your name or personal identity. Airllen uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Airllen. We take seriously the trust you place in us. Airllen will not sell, rent or lease your personal information to others.

To personalize our Web sites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics and experiences with our products or services. Providing this additional information is optional.

Airllen’s websites are not directed to children under the age of 16,and Airllen does not knowingly collect personal data from children under the age of 16.If you are under 16 years of age, then please do not use or access Airllen’s websites at any time or in any manner.

NON-PERSONAL INFORMATION

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Airllen collects and analyzes non-personal information to evaluate how visitors use the Airllen Web Sites.

Non-personal data we collect may include the pages visited on the Airllen Web Sites, unique URLs visited within Airllen .com, browser type and IP address. Most Non-personal data collected via cookies or other analysis technologies.

HOW WE USE YOUR INFORMATION

Airllen uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction, to communicate with you, to provide service and support and to update you on services. Occasionally we may also use your information to contact you for market research regarding Airllen products or services.

Non-personal data is aggregated for reporting about Airllen Web Sites usability, performance and effectiveness. It is used to improve the customer experience ,usability and site content.

Airllen will not share personal information with any other third parties without your permission, unless to :1、respond to duly authorized information requests of governmental authorities; 2、comply with any law, regulation, subpoena or court order; or 3、help prevent fraud or to enforce or protect the rights and properties of AirlIen.

CHANGES TO THIS STATEMENT

If there are updates to the terms of Airllen Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it and what choices you have. For material changes to this Statement, Airllen will provide notification to affected customers.

CONTACTING US

We value your opinions. If you have any comments or questions about our privacy policy, please contact us at:

email：info@airllen.com

phone：0086-028-62043090